Wireless Internet Application

//Wireless Application

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Step 1 of 3 - Personal Information

I Require Wireless Internet for:(Required)

Residential

Business

Personal Information

Business Name(Required)

VAT Number (If business is VAT registered)

Applicants Full Name(Required)

Prefix First Name Last Name

ID(Required)

Copy of ID(Required)

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 2 MB.

Employment status:(Required)

Employed

Unemployed

Work Number(Required)

Primary Number(Required)

Secondary Number

Billing Email(Required)

Enter Email Confirm Email

Email(Required)

Enter Email Confirm Email

Preferred method of communication(Required)

Let us know how you prefer to be contacted by us

E-mail

Phone call

Billing Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Property Owned or Rented?(Required)

Owned

Rented

Permission is required from landlord of the property. Installation will be accepted as if permission was granted and Rapid Networks can not be held responsible for instructions given by tenant.

Who referred you to our services?

Terms & Conditions

Installation Equipment(Required)

Installed equipment (CPE) remains the property of Rapid Networks. Should the client cancel the service or neglect payment, Rapid Networks will collect the equipment. If equipment is damaged or stolen the client is responsible for the replacement and will be charged at the current price of equipment.

I Agree

NOTIFICATION TO THE DATA SUBJECT WHEN SUPPLYING PERSONAL INFORMATION

The data subject (client/consumer) must note that all the information supplied to the responsible party (Rapid Networks (Pty) Ltd t/a Rapid Networks; Windstone Farm, Vredenburg) will be recorded and processed regardless of form or medium in which the information was supplied.
Personal information is collected to enable Rapid Networks (Pty) Ltd t/a Rapid Networks to deliver a service to its clients/customers and for billing purposes (where applicable).

The personal information supplied is mandatory and if applicable is authorized or required by the Protection of Personal Information Act. The data subject has the right at any time to rectify the personal information collected, object to the processing of personal information (subject to legislation) and to lodge a complaint at the Information Regulator.

Service Level Agreement(Required)

Wireless

• CPE (Customer Premises Equipment) remains the property of the client ONLY if it was Purchased. Equipment does have a 1 year limited warranty, after that client will be responsible for maintenance on equipment.

• If Installation is purchased, 100% installation fee to be paid on day of installation. All services are prepaid and services are billed in advance.

Fibre

• CPE (Customer Premises Equipment) remains the property of Rapid Networks.

• Month to Month Agreement, 100% installation fee to be paid before installation. All services are prepaid and services are billed in advance.

• Fibre infrastructure: Rapid Networks is a fibre reseller and only delivers bandwidth to the client, fibre infrastructure is owned by the fibre provider (Openserve, Zoom, Vumatel, etc). All fibre related issues/damages will be subject to fibre provider repair turnaround times

Wireless & Fibre

• Broadband Services are not guaranteed and are supplied on a best effort basis.

• Rapid Networks assumes no responsibility and makes no representations with regard to the quality or reliability of data accessed or the inability to access data via Rapid Networks networks other than warranties in the form of uptime guarantees.

• The client agrees that it is solely responsible for the security and the maintenance of the security of any user details, including access codes and passwords.

• It is the responsibility of the client to notify Rapid Networks in the event of the client being unable to connect to the service.

• All service fees paid by Debit Order due by the selected date above.

• Suspension of Service: Client will be liable to all reconnection fees before service is reactivated and will be billed a pro rata rate after reactivation. Fibre Reactivation is subject to fibre provider turnaround time.

• The client agrees to Rapid Networks requesting a credit check prior to processing this contract. In the event of there being credit defaults Rapid Networks may at its discretion require installation and pro rata payment in advance.

• I agree to the Contention and Fair Usage Policy of my selected package.

• Cancellations may be done in writing by way of an email sent to accounts@rapidnetworks.co.za. A calendar months’ notice will apply.

• If paying by Debit Order, the first debit order will take place on whichever day you selected and the following month.

• Notwithstanding any other provision of this SLA the client and/or any other person/entity will not have any claim against Rapid Networks whatsoever arising for direct damages, indirect dames, loss of profits and incidental, special or consequential damages and the client hereby indemnifies and holds harmless Rapid Networks, its officers, employees, subsidiaries, affiliates and contractors in respect of such damage or loss.

• The client chooses domicilium citandi et executandi for the purpose of giving any notice, paying any sum, serving any process or for any other purpose arising from this agreement at the address provided to Rapid Networks when subscribing to this service and agrees that any notice sent in terms of this agreement may be sent via email.

• All prices listed in this SLA are inclusive of VAT and can be changed when VAT changes are needed.

• Subscribe to our Newsletter.

Conversion from Other Wireless Internet Service Provider (WISP):

• Rapid Networks can not guarantee the following from previous WISP equipment:

1. Compatibility
2. Speed
3. Latency
4. Reliability

• If previous WISP equipment is not compatible in the area and if possible Rapid Networks will swap out previous WISP equipment with compatible equipment but take ownership of previous WISP equipment.

• If equipment was swapped there will be a limited 3 month warranty on the swapped equipment see purchased Installation Equipment section for more warranty details.

Rental Equipment:

• Rental is ongoing

• Equipment remains property of Rapid Networks

Purchased Equipment:

Rapid Networks (Pty) Ltd t/a Rapid Networks warrants it’s Client that the goods which have been supplied by it and delivered to the client shall be free from defects and subject to the following:

• The warranty is effective for a period of a year unless otherwise specified. The date is determined from date of delivery and will the Client be entitled to either request a refund; replacement or repair of the goods if the goods being provided are believed to be of a substandard quality within such period;

• The warranty shall immediately be rendered null and void in the event of any of the following:

1. Any alterations or modifications or addition made to the goods, without the prior consent of Rapid Networks (Pty Ltd t/a Rapid Networks;
2. Failure to use goods supplied in accordance with the instructions and specifications of Rapid Networks (Pty) LTD t/a Rapid Networks;
3. Damages due to the general mistreatment and abuse of the goods supplied;
4. Any damage caused by fire, flood, civil disturbance or act of God;
5. The goods have not been inspected by and technical expert in order to evaluate / determine the reason for the defects in the material, before the Client requested its replacement, repair or refund.

Whilst delivery times are given in good faith and Rapid Networks (Pty) Ltd t/a Rapid Networks will use every endeavour to comply therewith, no responsibility can be accepted for any loss or damage incurred by the Client on account of any delay in delivery arising out of any circumstances beyond Rapid Networks (Pty) Ltd t/a Rapid Networks’s control, which circumstances will include, but in no way be limited to:

• Any delays in the supply of goods/services by rapid Networks (Pty) Ltd t/a Rapid Networks which cannot be directly or indirectly attributed to them;

• The client not providing Rapid Networks (Pty) Ltd t/a rapid Networks with necessary information in order to determine the specifications of the goods required.

• The client or his/her/its employees not providing Rapid Networks (Pty) Ltd t/a rapid Networks with the adequate information, necessary in order to ensure that the goods meets its specific requirements. The Company reserve the right to amend the initial quotation, should the Client’s original requirements change or upon inspection by us;

• If the balance of the contract price payable on date of reservation is not paid on date of anticipated delivery to rapid Networks (Pty) Ltd t/a Rapid Networks.

Rapid Networks (Pty) Ltd t/a Rapid Networks will communicate unavoidable delay in the delivery.

Outstanding Invoices:

Rapid Networks (Pty) Ltd t/a Rapid Networks reserved their right to suspend delivery of any services in the event that payment for such services is not made on time. In the circumstances where payment is outstanding for a period exceeding 14 days from date of invoice due date Rapid Networks (Pty) Ltd t/a Rapid Networks will collect any rental equipment and terminate the service.

All accounts older than 30 days will be handed over for collection and the Client be liable to pay all legal fees with regard to the collection of such outstanding amounts on a fees scale as determined by the court of law/tribunal where the collection matter will be adjudicated.

The Client hereby agrees to the jurisdiction of the Magistrate Court of Vredenburg in the event that any outstanding amount is handed over for collection, although such Magistrate Court may normally not have jurisdiction in the matter.

NOTIFICATION TO THE DATA SUBJECT WHEN SUPPLYING PERSONAL INFORMATION

Personal information is collected to enable Rapid Networks (Pty) Ltd t/a Rapid Networks to deliver a service to its clients/customers and for billing purposes (where applicable).

• I/We hereby acknowledge that the information provided is true and correct.
• I/We further proclaim that
• I/We shall in no way hinder the process of such said payments.
• I/We further confirm that I/We have read and understood the Rapid Networks terms and conditions of service as set out in the Rapid Networks Acceptable User Policy which can be found on the Rapid Networks Website, being subject to change from time to time.
• I/We realise that should I/We breach this agreement in any way, Rapid Networks are entitled to suspend my services and/or cancel this agreement with immediate effect.

I Agree

SERVICE LEVEL AGREEMENT

ENTERED INTO AND BETWEEN

RAPID NETWORKS (PTY) LTD

WITH BUSINESS ADDRESS SITUATED AT

Windstone Farm R45 Road Vredenburg 7380

(THE SERVICE PROVIDER)

AND

Applicants Full Name(Required)

First Last

WITH DOMICILIUM CITANDI ET EXECUTANDI AT

Address(Required)

Street Address City ZIP / Postal Code

(THE CLIENT)

1. INTERPRETATION

1.1 In this agreement:

1.1.1 Clause headings are for convenience only and shall not be used in the interpretation of this service level agreement;

1.2 unless the context clearly indicates a contrary intention:

1.2.1 an expression which denotes:

1.2.1.1 any gender includes the other genders;
1.2.1.2 a natural person includes an artificial person and vice versa;
1.2.1.3 the singular includes the plural and vice versa.

1.2.2 the following words/expressions shall bear the meanings as assigned to them below:

1.2.2.1.1 “Agreement” means this Service Level Agreement;
1.2.2.1.2 “Client” means the party signing this agreement as the client
1.2.2.1.3 “Parties” means Rapid Networks (Pty) Ltd T/A Rapid Networks and the client;
1.2.2.1.4 “Scope of Services” means the services to be provided by the Service Provider;
1.2.2.1.5 “the Service Provider” means Rapid Networks (Pty) Ltd;
1.2.2.1.6 “Signature date” means the date that the Service Provider signs;
1.2.2.1.7 “Initial period” means twelve months from signature date;
1.2.2.1.8 “email” means electronic mail;
1.2.2.1.9 “CPE” means client premises equipment and includes the Access Point (AP) on the client’s premises;
1.2.2.1.10 “AP” means Access Point, the AP is the device that delivers the wireless signal on the client’s premises;
1.2.2.1.11 “Annexure A” means the document containing the different packages on offer and indicating the specific package selected by the client;
1.2.2.1.12 “Annexure B” means the document containing the price of package selected in Annexure A.

2. DURATION OF AGREEMENT

2.1 The agreement is for a period of twelve months, which period commences on the date of service activation.
2.2 After the initial period the contract shall continue on a month-to-month basis.
2.3 After the initial period the client shall be entitled to terminate the agreement with one months’ written notice by way of completing a cancellation form.

3. SERVICES TO BE RENDERED BY SERVICE PROVIDER

3.1 Rapid Networks undertakes to provide the following services to the client during the duration of the agreement:

3.1.1 A wireless connection, connecting the client to the Internet;
3.1.2 Constant data as follows (and as per annexure “A”):
3.1.3 The necessary CPE, which equipment will remain the sole property of the Service Provider.

3.2 The client may upgrade or downgrade the service at any time, but will then need to sign a new agreement.
3.3 It is agreed that the Service Provider is a wireless reseller and only delivers bandwidth (data) to the client, all wireless related issues/damages will be subject to the severity of issues/damages to determine turnaround times.
3.4 Broadband services are not guaranteed and are supplied on a best effort basis.
3.5 The Service Provider assumes no responsibility and makes no representations with regards to the quality or reliability of data accessed or the inability to access data via networks of the Service Provider other than warranties in the form of uptime guarantees.
3.6 The client agrees that the client is solely responsible for the security and the maintenance of the security of any user details, including access codes and passwords.
3.7 It remains the responsibility of the client to notify the Service Provider in the event the client is unable to connect to the service.
3.8 Notwithstanding anything to the contrary contained herein, the client and/or any other person will not have any claim against the Service Provider whatsoever arising from direct and/or indirect damages, loss of profits and/or direct, incidental or consequential damages suffered because of the unavailability of the service (or the proper functioning of the service) and the client hereby indemnifies and holds harmless the Service Provider, its officers, employees, subsidiaries, affiliates and contractors in respect of such damage and/or loss.
3.9 Whilst delivery times are given in good faith and the Service Provider will always endeavour to comply therewith, no responsibility can be accepted for any loss or damage incurred by the client on account of any delay in delivery arising out of any circumstances beyond the control of the Service Provider.

4. PAYMENT

4.1 The client shall pay fee (As stated in Annexure B) monthly (inclusive of VAT) in advance, which fee shall be revised annually.

4.1.1 In the event that the authorities increase the percentage of VAT, the fee charged to the client will be increased accordingly.

4.2 Payment shall take place by way of a debit order and the client hereby agrees that a debit order be instituted against his bank account, the details of which are stated on page 2 of this agreement.
4.3 The debit order shall be payable on the chosen day of the month in advance, except in the event that the payment date of the month falls on a weekend or holiday, in which event the debit order shall be payable on the next business day of the same month.
4.4 The Service Provider will invoice the client from the first day of the month until the last day of the month, regardless of the payment date.
4.5 Should a debit order be returned; a returned debit order fee shall be payable by the client.
4.6 In the event of the reconnection of the service a reconnection fee will be charged.
4.7 In the event that any payment that is due is outstanding for a period of more than fourteen days the Service Provider will terminate the agreement and collect the CPE at the cost of the client.
4.8 In the event of a client being in arrears with his account the Service Provider may, with immediate effect, terminate the service.

5. CREDIT CHECK

5.1 The client agrees that the Service Provider may request a credit check on the client before this agreement is processed.
5.2 In the event of a negative credit history of the client the Service Provider shall be entitled to request a deposit, the amount of which shall be determined by the Service Provider and/or charge an installation fee.

6. USE OF CPE

6.1 The client shall at all times take the necessary care of the equipment installed on client’s premises;
6.2 The client shall be liable for any damages to the CPE or the theft thereof;
6.3 In the event of the termination of the agreement for whatsoever reason during the initial period the client shall be liable for the costs of the return of the CPE to the Service Provider.

7. BREACH

7.1 In the event of any material breach by the client, the Service Provider shall, with immediate effect, terminate all services to the client.
7.2 In the event that the mentioned breach of contract is within the initial period, the client shall be liable for installation costs in the amount of R2 999.00 (two thousand nine hundred and ninety nine rand);
7.3 A penalty of R 500.00 (five hundred) shall be payable by the client if the client cancels the agreement during the initial period, but before service delivery took place;
7.4 AA penalty of R 1 500.00 (one thousand five hundred) shall be payable by the client if the client cancels the agreement during the initial period, but after service delivery took place;

8. SOLE AGREEMENT

8.1 The parties hereto agree that this agreement is the only agreement between them and that no amendment and/or change hereto will be legally binding except when in writing and signed by both parties and two witnesses.

9. APPLICABLE LAW

9.1 The South African law will be applicable to this agreement.

10. CORRESPONDENCE

10.1 The Service Provider chooses as its email address the following: accounts@rapidnetworks.co.za
10.2 The client chooses as his e mail address the following:

Email(Required)

10.3 The parties hereto agree that all correspondence between them may be affected by way of email.

11. COSTS

11.1 In the event that the Service Provider needs to issue summons against a client, all such legal costs will be for the account of the client at the scale of attorney and own client.

12. PERSONAL INFORMATION

12.1 The client must take note that all the information supplied to the Service Provider will be recorded and processed regardless of form or medium in which the information was supplied.
12.2 Personal Information is collected to enable the Service Provider to deliver a service to its clients and for purposes of invoicing.
12.3 The personal information supplied is mandatory and if applicable is authorized or required by the Protection of Personal Information Act. The client has the right at any time to rectify the personal information collected, object to the processing of personal information and to lodge a complaint at the Information Regulator.

13. JURISDICTION

13.1 The parties hereto agree that the Magistrate’s Court shall have jurisdiction with regards to any dispute arising from the Service Level Agreement.

DECLARATION

I/We hereby acknowledge that the information provided is true and correct. I/We further proclaim that I/We shall in no way hinder the process of such said payments. I/We further confirm that I/We have read and understood the Rapid Networks terms and conditions of service as set out in the Rapid Networks Acceptable User Policy which can be found on the Rapid Networks Website, being subject to change from time to time. I/We realise that should I/We breach this agreement in any way, Rapid Networks are entitled to suspend my services and/or cancel this agreement with immediate effect.

Declaration Agreement(Required)

I Acknowledge that all information provided here is true

Declaration Agreement(Required)

I agree to Rapid networks Ts&Cs

Signed on this day(Required)

Signature(Required)

Document signed at the following IP address: 18.119.131.6

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