Terms & Conditions

Acceptance of Terms

Rapid Network (Pty) Ltd t/a Rapid Networks permits the use of this Website subject to these terms and conditions (“the Terms and Conditions”). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally.

You must not use this Website if you do not agree to the Terms and Conditions. In the event of any conflict between the Terms and Conditions and any other conditions stipulated elsewhere, including in one of our Suppliers’ terms and conditions, the Terms and Conditions as contained herein will prevail.

Use of the Website

The contents of this Website, including any content, information, software, icons, text, links, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to Rapid Network (Pty) Ltd t/a Rapid Networks. No license to or right in any of such contents is granted to or conferred upon you. Any unauthorized use, distribution or reproduction of the said contents is prohibited.

By entering this Website, you agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Website and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy the pages of the Website or the content contained herein, without the prior written consent from an authorized Rapid Network (Pty) Ltd t/a Rapid Networks representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

You may not use the Website to distribute material which is defamatory, offensive, and unlawful or contains hate speech.

Disclaimer

While Rapid Network (Pty) Ltd t/a Rapid Networks takes reasonable measures to ensure that the contents of this Website are accurate and complete, Rapid Network (Pty) Ltd t/a Rapid Networks makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website.

Rapid Network (Pty) Ltd t/a Rapid Networks reserves the right to make changes, corrections and/or improvements to the information and to the products and programs described in such information, at any time without notice. Rapid Network (Pty) Ltd t/a Rapid Networks will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserves the right to discontinue providing the Website or the service or any part thereof with or without notice to you.

Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk.In addition to the disclaimers contained elsewhere in these Terms and Conditions, Rapid Network (Pty) Ltd t/a Rapid Networks also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. Rapid Network (Pty) Ltd t/a Rapid Networks does not accept any responsibility for any errors or omissions on this Website.

Privacy Policy:

Rapid Network (Pty) Ltd t/a Rapid Networks has a strong commitment to providing excellent service to all of our customers and visitors of this Website, including respecting concerns about privacy. Rapid Network (Pty) Ltd t/a Rapid Networks will explicitly ask when we need information that personally identifies you or allows us to contact you (“personal information”). Generally this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

The purposes for which Rapid Network (Pty) Ltd t/a Rapid Networks will use your personal information are as follows: to transact with you via the website or email regarding purchase and reservation, to provide services to you via our website; to inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.

Rapid Network (Pty) Ltd t/a Rapid Networks shall be entitled to disclose personal information if required to do so (a) to comply with applicable law or with legal process served on Rapid Network (Pty) Ltd t/a Rapid Networks; (b) to protect and defend the rights or property of Rapid Network (Pty) Ltd t/a Rapid Networks, and (c) for the purposes of distributing same to various employees and/or third parties who assist Rapid Network (Pty) Ltd t/a Rapid Networks in providing services to you and thus need to know your personal information in order to render a proper and efficient service to you. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.

You are aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of “cookies.” “Cookies” are small text files a website can use to recognise repeat users, facilitate the user’s ongoing access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files.

Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our Websites.

WHILST RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS IS OF INTENT TO TAKE REASONABLE MEASURES TO KEEP PERSONAL INFORMATION ABOUT YOU CONFIDENTIAL, IT SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION.

Rapid Network (Pty) Ltd t/a Rapid Networks will:

  • treat your personal information as strictly confidential;
  • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
  • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
  • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and
  • upon your request, promptly return or destroy any and all of your personal information in our possession or control. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

Linked Third-Party Website and Third-Party Content

This Website may contain links or references to other websites outside of our control, including those of advertisers. These Terms and Conditions do not apply to those websites and Rapid Network (Pty) Ltd t/a Rapid Networks is not responsible for the practices and/or privacy policies of those sites or the cookies those sites use. In addition, because Rapid Network (Pty) Ltd t/a Rapid Networks has no control over such external sites and resources, you acknowledge and agree that Rapid Network (Pty) Ltd t/a Rapid Networks is not responsible for ensuring the availability of such external websites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources.

Your use of such other websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such other websites or your reliance on any information contained on those websites. Permission for Hyperlinks, Deep Linking, Crawlers and Metatags. Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this Website or any subsidiary pages before receiving the prior written approval of an authorised representative of Rapid Network (Pty) Ltd t/a Rapid Networks, which may be withheld or granted subject to such conditions Rapid Network (Pty) Ltd t/a Rapid Networks may specify from time to time.

Furthermore, this Website or any part hereof may not be “framed” or “deep linked” in any way whatsoever. This Website may from time to time contain message boards which allow users to comment on their experience at Rapid Network (Pty) Ltd t/a Rapid Networks. At times those comments may contain references to matters not related to Rapid Network (Pty) Ltd t/a Rapid Networks. Those references do not necessarily represent the views of Rapid Network (Pty) Ltd t/a Rapid Networks.

Limitation of Liability

RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS SHALL IN NO WAY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL INJURY, LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, ANY MATERIAL OR CONTENT CONTAINED IN THE WEBSITE OR ANY LINKED WEBSITE, OR ANY INABILITY TO USE THE WEBSITE, OR ANY UNLAWFUL ACTIVITY ON THE WEBSITE CAUSED BEYOND THE REASONABLE CONTROL OF RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS. YOU HEREBY INDEMNIFY RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE OR THE RECEIPT BY YOU OF AN ELECTRONIC MAIL FROM RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS OR ONE THAT PURPORTS TO EMANATE FROM RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS, UNLESS THE LOSS, CLAIM OR DAMAGE ARISES AS A RESULT OF THE GROSS NEGLIGENCE OF RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS.

Changes to these Terms and Conditions

Rapid Network (Pty) Ltd t/a Rapid Networks reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.

Termination

Rapid Network (Pty) Ltd t/a Rapid Networks may in its sole discretion terminate, suspend and modify this Website and/or your use of this Website, with or without notice to you. You agree that Rapid Network (Pty) Ltd t/a Rapid Networks will not be liable to you in the event that it chooses to suspend, modify or terminate this Website or your use of this Website.

Infrastructure Installations and Removals

Rapid Network (Pty) Ltd t/a Rapid Networks staff will perform installations to the best of our ability and according to client consultation. Rapid Network (Pty) Ltd t/a Rapid Networks assumes that rental clients have obtained permission from their Landlord or the Landlords' designated representatives. Rapid Network (Pty) Ltd t/a Rapid Networks will not enter into any disputes with Landlords or their designated representatives. Any disputes need to be dealt with between the Lesser and Lessee. Upon removal of Infrastructure Rapid Network (Pty) Ltd t/a Rapid Networks will not perform any repairs to the building, this will be the responsibility of the client.

Governing Law

The Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa and application for any of the services offered on these pages or sites will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the terms and conditions pertaining to such services.

Take-Down Agent

Internet Service Providers' Association (ISPA)

Address: PO Box 518, Noordwyk, 1687

Telephone: 010 500 1200

Email: complaints@ispa.org.za

Bandwidth throttling consists in the limitation of the communication speed (bytes or kilobytes per second), of the ingoing (received) or outgoing (sent) data in a network node or in a network device.

The data speed and rendering may be limited depending on various parameters and conditions.

A data cap, often erroneously referred to as a bandwidth cap, is an artificial restriction imposed on the transfer of data over a network. In particular, it refers to policies imposed by an internet service provider in order to limit customers' usage of their services; typically, exceeding a data cap would require the subscriber to pay additional fees based on whether they have exceeded this limit.

If you use more than a certain, predetermined ‘fair’ amount of data in the month your line speed will be slowed down, in order to allow other users to access the network fairly. Each line speed has its own FUP threshold.

Bandwidth distributed during load on network, the higher the priority the more bandwidth available, meaning packages with high priority will get prioritised to get the needed bandwidth first before medium and low priority.

Contention is the number of users sharing the same data capacity. The lower the contention ratio the higher the quality of service. A 8:1 contention ratio means that up to 8 broadband customers are sharing the same bandwidth at any one time.

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