//Debit Order Mandate
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NB:The cost below is for the internet package only, and the rental cost will be added to your monthly debit order depending on the equipment option you have chosen.
NOTIFICATION TO THE DATA SUBJECT WHEN SUPPLYING PERSONAL INFORMATION
The data subject (client/consumer) must note that all the information supplied to the responsible party (Rapid Networks (Pty) Ltd t/a Rapid Networks; Windstone Farm, Vredenburg) will be recorded and processed regardless of form or medium in which the information was supplied.
Personal information is collected to enable Rapid Networks (Pty) Ltd t/a Rapid Networks to deliver a service to its clients/customers and for billing purposes (where applicable).
The personal information supplied is mandatory and if applicable is authorized or required by the Protection of Personal Information Act. The data subject has the right at any time to rectify the personal information collected, object to the processing of personal information (subject to legislation) and to lodge a complaint at the Information Regulator.
PAYMENT
The client shall pay fee (As stated in Annexure A) monthly (inclusive of VAT) in advance.
In the event that the authorities increase the percentage of VAT, the fee charged to the client will be increased accordingly.
Payment shall take place by way of a debit order and the client hereby agrees that a debit order be instituted againd his bank account, the details of which have been selected in the Debit Order Date Section.
The debit order shall be payable on the chosen day of the month in advance, except in the event that the payment date of the month falls on a weekend or holiday, in which event the debit order shall be payable on the next business day of the same month.
The Service Provider will invoice the client from the first day of the month until the last day of the month, regardless of the payment date.
Should a debit order be returned; a returned debit order fee shall be payable by the client.
In the event of the reconnection of the service a reconnection fee will be charged.
In the event that any payment that is due is outstanding for a period of more than fourteen days the Service Provider will terminate the agreement and collect the CPE at the cost of the client.
In the event of a client being in arrears with his account the Service Provider may, with immediate effect, terminate the service.
COSTS
In the event that the Service Provider needs to issue summons against a client, all such legal costs will be for the account of the client at the scale of attorney and own client.
PERSONAL INFORMATION
The client must take note that all the information supplied to the Service Provider will be recorded and processed regardless of form or medium in which the information was supplied. JURISDICTION
The parties hereto agree that the Magistrate’s Court shall have jurisdiction with regards to any dispute arising from the Service Level Agreement.
Personal Information is collected to enable the Service Provider to deliver a service to its clients and for purposes of invoicing.
The personal information supplied is mandatory and if applicable is authorized or required by the Protection of Personal Information Act. The client has the right at any time to rectify the personal information collected, object to the processing of personal information and to lodge a complaint at the Information Regulator.
DECLARATION
I/We hereby acknowledge that the information provided is true and correct. I/We further proclaim that I/We shall in no way hinder the process of such said payments. I/We further confirm that I/We have read and understood the Rapid Networks terms and conditions of service as set out in the Rapid Networks Acceptable User Policy which can be found on the Rapid Networks Website, being subject to change from time to time. I/We realise that should I/We breach this agreement in any way, Rapid Networks are entitled to suspend my services and/or cancel this agreement with immediate effect.
Bandwidth throttling consists in the limitation of the communication speed (bytes or kilobytes per second), of the ingoing (received) or outgoing (sent) data in a network node or in a network device.
The data speed and rendering may be limited depending on various parameters and conditions.
A data cap, often erroneously referred to as a bandwidth cap, is an artificial restriction imposed on the transfer of data over a network. In particular, it refers to policies imposed by an internet service provider in order to limit customers' usage of their services; typically, exceeding a data cap would require the subscriber to pay additional fees based on whether they have exceeded this limit.
If you use more than a certain, predetermined ‘fair’ amount of data in the month your line speed will be slowed down, in order to allow other users to access the network fairly. Each line speed has its own FUP threshold.
Bandwidth distributed during load on network, the higher the priority the more bandwidth available, meaning packages with high priority will get prioritised to get the needed bandwidth first before medium and low priority.
Contention is the number of users sharing the same data capacity. The lower the contention ratio the higher the quality of service. A 8:1 contention ratio means that up to 8 broadband customers are sharing the same bandwidth at any one time.
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