What would you like to do?
I would like to update my personal information.
I would like to update my banking details.
I am moving to a new premises.
I would like to upgrade / downgrade my internet package.
I would like to cancel my subscription.
Thank you for reading Rapid Networks PTY LTD Acceptable Use Policy (AUP). By accessing this website, or by contracting with us for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website.
The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to customers and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.
This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our customer services department at +27-22-1000-272.
Rapid Networks respects the rights of our customers and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.
Rapid Networks PTY LTD confirms that in compliance with section 72 of the Electronic Communications and Transactions Act 25 of 2002, Rapid Networks is a member of the Internet Service Providers’ Association (ISPA) and has adopted and implemented the association’s official Code of Conduct, which can be viewed at http://www.ispa.org.za/code.
Rapid Networks PTY LTD services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic. This includes:
Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Rapid Networks will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using Rapid Networks’s resources, including the provisioning of all personal identifiable data.
The following sections outline activities that are considered an unacceptable use of Rapid Networks’s services/network/website and also detail the guidelines for acceptable use of certain facilities/services, as the case may be.
Any activity which threatens the functioning, security and/or integrity of Rapid Networks’s network is unacceptable. This includes:
In reading this AUP or in signing a service contract with Rapid Networks, you acknowledge that Rapid Networks has no power to control the content of the information passing over the Internet and its applications, including e-mail; chat rooms; news groups; or other similar fora, and that Rapid Networks cannot be held responsible or liable, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any such content.
Our services also offer access to numerous third party webpages. You acknowledge that we exercise absolutely no control over such third party content, or sites and in such cases, our network is merely a conduit or means of access and transmission. This includes, but is not limited to, third party content contained on or accessible through the Rapid Networks network websites and web pages or sites displayed as search results or contained within a directory of links on the Rapid Networks network. It remains your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you.
Access to public Internet spaces, such as bulletin boards, Usenet groups, chat rooms and moderated forums is entirely voluntary and at your own risk.
Rapid Networks employees do not moderate any of these services, or your communications, transmissions or use of these services. We do not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing such spaces.
The customer is responsible for determining and familiarizing himself or herself with the written policies of a given newsgroup before posting to it.
The customer must comply with these guidelines at all times which can be obtained from other users of the newsgroup upon request, or from the group’s administrators/moderators.
The following are prohibited practices with regard to Usenet newsgroups and Rapid Networks reserves the right to delete and/or cancel posts which violate the following conditions:
Spam and unsolicited bulk mail are highly problematic practices. They affect the use and enjoyment of services by others and often compromise network security. Rapid Networks will take swift and firm action against any user engaging in any of the following unacceptable practices:
Rapid Networks prohibits customers from using Rapid Networks’s service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography.
Customers are responsible for any misuse of Rapid Networks’s services that occurs through the customer’s account. It is the customer’s responsibility to ensure that unauthorised persons do not gain access to or misuse Rapid Networks’s service.
Rapid Networks urges customers not to reply to unsolicited mail or “spam”, not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the customer and Rapid Networks cannot be held liable for the Customer being placed on any bulk mailing lists as a result.
Where the customer has authorised a minor to use any of the Rapid Networks’s services or access its websites, you accept that as the parent/legal guardian of that minor, you are fully responsible for: the online conduct of such minor; controlling the minor’s access to and use of any services or websites; and the consequences of any misuse by the minor, including but not limited to transactions entered into by the minor using such access.
Rapid Networks cannot be held liable for any business dealings you have with any third parties on the Internet, including any vendors, or advertisers found on, or through, the Rapid Networks network. Further, Rapid Networks assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable customs and exchange control laws in connection with any such transactions shall be the customer’s.
Rapid Networks confirms that it has a procedure in place for the notice and take-down of illegal material. In compliance with section 77 of the Electronic Communications and Transactions Act (No. 25 of 2002) Rapid Networks’s designated agent for this process is the Internet Service Providers’ Association. ISPA can be reached at 010 500 1200 or email@example.com. The notice and take-down procedure can be viewed at http://www.ispa.org.za/code.
Customers are also notified of the content and procedures of the ISPA Code of Conduct which may be used against any Internet service provider who fails to comply with the code of conduct. We urge you to familiarise yourselves with this code.
It is the customer’s responsibility to familiarise himself or herself with the procedure set out below and report any cases of violation of this AUP to Rapid Networks’s designated complaints handling agent.
Please note that Rapid Networks cannot handle complaints concerning networks or users that do not have service contracts with us or our affiliates, or are outside of our control.
In order for Rapid Networks to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing, via fax or e-mail and contain as much information as possible, including, but not limited to:
Rapid Networks discourages anonymous complaints being made via this service, and urges complainants to supply their name and contact details to us. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied.
Upon receipt of a complaint, or having become aware of an incident, Rapid Networks may take any of the following steps:
Rapid Networks reserves the right to amend or alter this policy at any time, and without notice to you.
Rapid Networks reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law.
Rapid Networks reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network.
Rapid Networks reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property.
Rapid Networks reserves the right to suspend, revoke or cancel Rapid Networks’s services to the customer/user if the safety and integrity of Rapid Networks’s resources are placed at risk in continuing to provide service to the subscriber/user.
Rapid Networks reserves the right to remove any information or materials in whole or in part, that, in Rapid Networks’s sole discretion, is deemed to be offensive, indecent, or otherwise objectionable.
Rapid Networks does not undertake to guarantee the security of any data passing through its networks. Although Rapid Networks will provide a “best effort” service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties to safeguard their data, and Rapid Networks cannot be held liable for any loss or damage arising as result of the failure to do so.
Rapid Networks does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Rapid Networks fail, neglect or elect not to enforce a breach of the AUP at any time.
Online safety has become a serious concern on the Internet in recent times. The resources below will assist you to meet these concerns head on.
This signed Authority and Mandate refers to our contract as dated as on signature hereof ("the Agreement"). I / We hereby authorise you to issue and deliver payment instructions to the bank for collection against my / our abovementioned account at my / our above mentioned bank (or any other bank or branch to which I / We may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us by giving you notice in writing of no less than 20 ordinary working days, and sent by prepaid registered post or delivered to your address indicated above.The individual payment instructions so authorised to be issued must be issued and delivered as follows
DEBIT ORDER COMMENCEMENTOn the above selected day of each and every month. In the event that the payment day falls on a Saturday, Sunday or recognized South African public holiday, the payment day will automatically be the very next ordinary business day.I / We understand that the withdrawals hereby authorized will be processed through a computerized system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the Agreement. A payment reference is added to this form before the issuing of any payment instruction. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.
MANDATEI / We acknowledge that all payment instructions issued by you shall be treated by my/our above mentioned bank as if the instructions had been issued by me/us personally.CANCELLATIONI / We agree that although this Authority and Mandate may be cancelled by me / us, such cancellation will not cancel the Agreement. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.ASSIGNMENTI / We acknowledge that this Authority may be ceded to or assigned to a third party if the agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party.
Connect to the wireless router on the following IP: 192.168.88.254
Rapid Network (Pty) Ltd t/a Rapid Networks permits the use of this Website subject to these terms and conditions (“the Terms and Conditions”). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions. In the event of any conflict between the Terms and Conditions and any other conditions stipulated elsewhere, including in one of our Suppliers’ terms and conditions, the Terms and Conditions as contained herein will prevail.
The contents of this Website, including any content, information, software, icons, text, links, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to Rapid Network (Pty) Ltd t/a Rapid Networks. No license to or right in any of such contents is granted to or conferred upon you. Any unauthorized use, distribution or reproduction of the said contents is prohibited.
By entering this Website, you agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Website and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy the pages of the Website or the content contained herein, without the prior written consent from an authorized Rapid Network (Pty) Ltd t/a Rapid Networks representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website). You may not use the Website to distribute material which is defamatory, offensive, and unlawful or contains hate speech.
While Rapid Network (Pty) Ltd t/a Rapid Networks takes reasonable measures to ensure that the contents of this Website are accurate and complete, Rapid Network (Pty) Ltd t/a Rapid Networks makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website. Rapid Network (Pty) Ltd t/a Rapid Networks reserves the right to make changes, corrections and/or improvements to the information and to the products and programs described in such information, at any time without notice.
Rapid Network (Pty) Ltd t/a Rapid Networks will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserves the right to discontinue providing the Website or the service or any part thereof with or without notice to you. Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk.
In addition to the disclaimers contained elsewhere in these Terms and Conditions, Rapid Network (Pty) Ltd t/a Rapid Networks also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. Rapid Network (Pty) Ltd t/a Rapid Networks does not accept any responsibility for any errors or omissions on this Website.
Rapid Network (Pty) Ltd t/a Rapid Networks has a strong commitment to providing excellent service to all of our customers and visitors of this Website, including respecting concerns about privacy. Rapid Network (Pty) Ltd t/a Rapid Networks will explicitly ask when we need information that personally identifies you or allows us to contact you (“personal information”). Generally this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
The purposes for which Rapid Network (Pty) Ltd t/a Rapid Networks will use your personal information are as follows: to transact with you via the website or email regarding purchase and reservation, to provide services to you via our website; to inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.
Rapid Network (Pty) Ltd t/a Rapid Networks shall be entitled to disclose personal information if required to do so (a) to comply with applicable law or with legal process served on Rapid Network (Pty) Ltd t/a Rapid Networks; (b) to protect and defend the rights or property of Rapid Network (Pty) Ltd t/a Rapid Networks, and (c) for the purposes of distributing same to various employees and/or third parties who assist Rapid Network (Pty) Ltd t/a Rapid Networks in providing services to you and thus need to know your personal information in order to render a proper and efficient service to you. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
WHILST RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS IS OF INTENT TO TAKE REASONABLE MEASURES TO KEEP PERSONAL INFORMATION ABOUT YOU CONFIDENTIAL, IT SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION.
• treat your personal information as strictly confidential;
• take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
• promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
• provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and
• upon your request, promptly return or destroy any and all of your personal information in our possession or control. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
This Website may contain links or references to other websites outside of our control, including those of advertisers. These Terms and Conditions do not apply to those websites and Rapid Network (Pty) Ltd t/a Rapid Networks is not responsible for the practices and/or privacy policies of those sites or the cookies those sites use.
In addition, because Rapid Network (Pty) Ltd t/a Rapid Networks has no control over such external sites and resources, you acknowledge and agree that Rapid Network (Pty) Ltd t/a Rapid Networks is not responsible for ensuring the availability of such external websites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. Your use of such other websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such other websites or your reliance on any information contained on those websites.
Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this Website or any subsidiary pages before receiving the prior written approval of an authorised representative of Rapid Network (Pty) Ltd t/a Rapid Networks, which may be withheld or granted subject to such conditions Rapid Network (Pty) Ltd t/a Rapid Networks may specify from time to time. Furthermore, this Website or any part hereof may not be “framed” or “deep linked” in any way whatsoever. This Website may from time to time contain message boards which allow users to comment on their experience at Rapid Network (Pty) Ltd t/a Rapid Networks. At times those comments may contain references to matters not related to Rapid Network (Pty) Ltd t/a Rapid Networks. Those references do not necessarily represent the views of Rapid Network (Pty) Ltd t/a Rapid Networks.
RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS SHALL IN NO WAY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL INJURY, LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, ANY MATERIAL OR CONTENT CONTAINED IN THE WEBSITE OR ANY LINKED WEBSITE, OR ANY INABILITY TO USE THE WEBSITE, OR ANY UNLAWFUL ACTIVITY ON THE WEBSITE CAUSED BEYOND THE REASONABLE CONTROL OF RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS. YOU HEREBY INDEMNIFY RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE OR THE RECEIPT BY YOU OF AN ELECTRONIC MAIL FROM RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS OR ONE THAT PURPORTS TO EMANATE FROM RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS, UNLESS THE LOSS, CLAIM OR DAMAGE ARISES AS A RESULT OF THE GROSS NEGLIGENCE OF RAPID NETWORK (PTY) LTD T/A RAPID NETWORKS.
Rapid Network (Pty) Ltd t/a Rapid Networks reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments
Rapid Network (Pty) Ltd t/a Rapid Networks may in its sole discretion terminate, suspend and modify this Website and/or your use of this Website, with or without notice to you. You agree that Rapid Network (Pty) Ltd t/a Rapid Networks will not be liable to you in the event that it chooses to suspend, modify or terminate this Website or your use of this Website.
The Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa and application for any of the services offered on these pages or sites will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the terms and conditions pertaining to such services.