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Good day,

I have a question in regards to the 12 month contract.

Should for some reason I need to cancel, how long before hand do I need to cancel?
Can I put the wifi on hold, should I be away for a month or does it just continue to run?
Should I do the 12 month contract does the package monthly include the rent of equipment?

I have had a contract with you many years ago.

Thank you

Bandwidth throttling consists in the limitation of the communication speed (bytes or kilobytes per second), of the ingoing (received) or outgoing (sent) data in a network node or in a network device.

The data speed and rendering may be limited depending on various parameters and conditions.

A data cap, often erroneously referred to as a bandwidth cap, is an artificial restriction imposed on the transfer of data over a network. In particular, it refers to policies imposed by an internet service provider in order to limit customers' usage of their services; typically, exceeding a data cap would require the subscriber to pay additional fees based on whether they have exceeded this limit.

If you use more than a certain, predetermined ‘fair’ amount of data in the month your line speed will be slowed down, in order to allow other users to access the network fairly. Each line speed has its own FUP threshold.

Bandwidth distributed during load on network, the higher the priority the more bandwidth available, meaning packages with high priority will get prioritised to get the needed bandwidth first before medium and low priority.

Contention is the number of users sharing the same data capacity. The lower the contention ratio the higher the quality of service. A 8:1 contention ratio means that up to 8 broadband customers are sharing the same bandwidth at any one time.

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