//Account Suspension

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NOTICE: The option to suspend your service is exclusively avalaible to wireless and month to month fibre customers.

Name(Required)
Address(Required)
Client still remains liable for rental fee if equipment is rented from Rapid Networks(Required)
The customer remains liable to Rapid Networks for any amounts owed to the supplier in terms of that agreement up to the date of suspension.(Required)
DD slash MM slash YYYY

Bandwidth throttling consists in the limitation of the communication speed (bytes or kilobytes per second), of the ingoing (received) or outgoing (sent) data in a network node or in a network device.

The data speed and rendering may be limited depending on various parameters and conditions.

A data cap, often erroneously referred to as a bandwidth cap, is an artificial restriction imposed on the transfer of data over a network. In particular, it refers to policies imposed by an internet service provider in order to limit customers' usage of their services; typically, exceeding a data cap would require the subscriber to pay additional fees based on whether they have exceeded this limit.

If you use more than a certain, predetermined ‘fair’ amount of data in the month your line speed will be slowed down, in order to allow other users to access the network fairly. Each line speed has its own FUP threshold.

Bandwidth distributed during load on network, the higher the priority the more bandwidth available, meaning packages with high priority will get prioritised to get the needed bandwidth first before medium and low priority.

Contention is the number of users sharing the same data capacity. The lower the contention ratio the higher the quality of service. A 8:1 contention ratio means that up to 8 broadband customers are sharing the same bandwidth at any one time.

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